TERM & CONDITIONS

DFAC Filings Terms and Conditions

Welcome to the DOT Filing & Compliance (“DFAC”) website and services (collectively, the “Platform”). The following terms and conditions (“Terms”) and all agreements linked herein, including the Privacy Policy, govern your access to and use of the Platform and any content, functionality, features, information, and services offered now or subsequently available through the Platform, whether as a guest or a registered user (collectively the “Customer” or “you”). The Customer understands and acknowledges that DFAC is operated by a private third-party provider offering services for a fee. This is a commercial solicitation and advertisement. DFAC is NOT affiliated with any government authority. You should read all of our Terms carefully because you are promising not to break any agreements in these Terms and Conditions. If you don’t understand these terms and conditions or you don’t agree to all of these terms and conditions, you may not use our Services. If you are using our Platform or accessing our Services on behalf of a business or legal entity, you may only do so if you have authority to agree to these Terms on behalf of that business or legal entity.

Please read these Terms carefully before you use the Platform.

1. Consent and Binding Application – By accessing or using the DFAC Platform, you accept and agree to be bound and abide by these Terms, our Privacy Policy, and all applicable Federal, State, and local laws and regulations. If you do not agree to these Terms, you are not authorized to and are prohibited from accessing the Platform. DFAC may revise and update these Terms at any time by posting revisions to the Platform, and your continued use of the Platform constitutes your acceptance of and agreement to the revised Terms. All changes are effective immediately when DFAC posts them and apply to all access to and use of the Platform thereafter. Accordingly, DFAC urges you to review these Terms regularly as they are binding on you.

2. Eligibility and Responsibility The Platform is offered and available only to users who are eighteen (18) years of age or older. By using this Platform, you represent and warrant that you are of legal age to form a binding contract with DFAC and meet all eligibility requirements. If you do not meet these requirements, you must not access or use the Platform. You are responsible for both:

1. Making all arrangements necessary for you to have access to the Platform and
2. Ensuring that all persons who access the Platform through your account, log-in information, computer, or internet connection are aware of these Terms and comply with them.

3. Reservation of Rights – DFAC reserves the right to withdraw or amend the Platform, and any service, option, or material DFAC provides on the Platform, in our sole discretion without prior notice. DFAC will not be liable for any reason if all or any part of the Platform is unavailable at any time or for any period. From time to time, DFAC may restrict access to some parts of the Platform, or the entire Platform, to users, including registered users.

This agreement is between DFAC, a licensed and registered provider of filing services and assistance, and you, the Customer, any individual or entity working with commercial vehicles such as motor carriers, brokers, and freight forwarders, along with their duly authorized agents. These Terms and conditions may be amended by DFAC at any time without prior notice. DFAC shall not be held responsible for any losses or damages resulting from unforeseen circumstances.

4. Services – DFAC offers the following services to Customers:

a. Obtain and register Employer Identification Number (EIN).
b. Obtain and register for USDOT# and related services (e.g. Biennial Update, Reactivation, Deactivation).
c. FMCSA operating authority and compliance, including MC# and related services (e.g. Carrier Authority, Revocation, Reinstatement, Name Change, Detachment, Reattachment, Unified Carrier Registration).
d. Obtain and register for Unified Carrier Registration required filing for all trucking companies, brokers, leasing companies and freight forwards operating in more than one state (e.g. issuing Certificates).
e. Broker registration (e.g. USDOT#, MC# Registration and Biennial Updates).
f. Review and confirm compliance with the Federal Motor Carrier Safety to determine current status of MCS-150 / Biennial Update, UCR / Unified Carrier Registration and BOC-3 / Processing Agents for filing requirements and when their next filing is due. If “Not Authorized” or “Out of Service” provide next steps to become active.
g. Highway Use Tax (New York HUT, New Mexico WDT, Kentucky KYU) – International Registration Plan for required highway use taxes.
h. Permits and fuel taxes quarterly state returns filings (e.g. NY HUT Permit, NM Weight Distance Permit, KYU Weight Distance Permit, IFTA).

5. Subscriptions – In addition to the services listed above, DFAC offers the following subscription-based renewal services for compliance with FMCSA:

a. MCS-150: The Form MCS-150 is a three-page report that all motor carriers subject to the Federal Motor Carrier Safety Regulations (FMCSR) must complete and submit to the FMCSA before they begin to operate in interstate commerce. Also used to make updates and is required for all interstate DOT Numbers to be filed biennially. This service is provided every two years based on the Customer’s company’s due date. The Customer will be charged on a recurring basis on the same date as their due date. The Customer may cancel their subscription at any time but must do so at least 30 days prior to their next due date to avoid being charged for the following period.
b. BOC-3: Only a process agent, on behalf of the applicant (carrier), can file Form BOC-3 (Designation of Process Agents) with the FMCSA. A broker or freight forwarder applicant, without CMVs, can file Form BOC-3 on their own behalf. Only one completed form may be on file. It must include all states for which agency designations are required. One copy must be retained by the carrier or broker at its principal place of business. This service is provided on a yearly basis and the Customer will be charged upon placement of the Order. The Customer may cancel their subscription at any time but must do so at least 30 days prior to the end of the current subscription period to avoid being charged for the following period.
c. UCR: Unified Carrier Registration service is provided on a yearly basis and the Customer will be charged every October 1st. The Customer may cancel their subscription at any time but must do so at least 30 days prior to the end of the current subscription period in order to avoid being charged for the following period.

6. Orders – Customers may place Orders to request registration and filing services through the Platform or through our LiveChat communication portal. It is the Customer’s responsibility to provide accurate, complete, verified, and valid information. DFAC will use and store this information in accordance with our privacy policy. The reliability and accuracy of all DFAC services is totally dependent on the information provided by the Customer and DFAC is not responsible or liable for damages arising from incorrect or incomplete information provided by the Customer.

7. Filing process – Once the Customer has provided the required information and payment, DFAC will generate the binding agreements and contracts between the Customer and DFAC using the information provided by the Customer, including the company name, cardholder name, and IP address (contracts and agreements are available upon Customer’s request). The Customer authorizes DFAC to charge their credit/debit card on file for the designated payment, and further agrees to follow our dispute resolution process with no “charge-backs”.

The registration and filing process begins once payment has been received. DFAC strives to fulfill Orders within 48 business hours. Orders are processed and Permits are filed Monday through Friday, excluding legal holidays, during the hours of 9:30am EST – 7:30pm EST, in the order they are received. Orders in which the Customer has requested and paid for Express Processing will be given priority for processing.

8. Cancellation Policy for Subscriptions and Subscription Services: The Customer may cancel their subscription at any time but must do so at least 30 days prior to their next due date to avoid being charged for the following period. The Customer agrees that no “charge-backs” are authorized without written agreement from DFAC. Refund Policy

9. Cost of Services – The cost of services is based on the Order and services provided. Prices are subject to change without prior notice, for current costs and pricing, please review the current prices listed on the filings page. All Permits

10. Payments – The Customer agrees to pay for the services and subscriptions listed above according to the fees and payment terms outlined in Cost of Services. The Customer agrees to provide DFAC with accurate, verified and complete billing information, including their full legal name, address, telephone number, and credit card or other valid payment information. The Customer is responsible for all taxes, including sales tax, associated with their use of the Platform and the services and subscriptions offered through it.

11. Collections – If the Customer fails to make timely payment, DFAC may charge late fees and interest at the rate of 1.5% per month on the outstanding balance. If the Customer’s account becomes delinquent, DFAC may refer the account to a collections agency and the Customer will be responsible for any additional collection costs and fees. The Customer also agrees to pay all costs of collection, including attorney’s fees, court costs, and other legal expenses, incurred by DFAC if legal action is necessary to collect payment.

12. Refunds and Cancellations – Please refer to our Refund Policy for information regarding refunds and cancellations.

13. Monitoring and Recording – DFAC may monitor and/or record any communications between DFAC (or our Service Providers) and you for quality control, service help and other permitted business purposes. This monitoring or recording may be done without any further notice to you or anyone acting on your behalf. Privacy Policy

14. Co-Browsing – CoBrowse enables us to view your active digital session in a limited capacity to provide you with live on-screen assistance while interacting with our websites and digital services. DFAC will only be able to CoBrowse within the Platform and digital services and will not be able to view other applications on your device. This will not allow us to gain control of your computer, unless specifically authorized and accepted by you. The Co-browsing may be done without any further notice to you or anyone acting on your behalf. Privacy Policy

15. ScreenShare – ScreenShare enables DFAC agents to view your active web session with expanded access to provide you with live on-screen assistance while interacting with the Platform. This expanded access will enable the agent to provide you with real-time assistance to respond to and/or address your needs. DFAC agents will not be able to see any open browser tabs, screens, and applications that are running in the background on your device. This will not allow DFAC to gain control of your computer, unless accepted by you. ScreenShare may be done without any further notice to you or anyone acting on your behalf.

16. Disclaimer – Please note that DFAC is not a government agency and is simply providing Services as a third-party. Any advice or information provided on this platform regarding Department of Transportation (DOT) related questions should not be considered legal advice, and DFAC will not be held liable for any actions taken based on such advice or information. The reliability and accuracy of all DFAC services is totally dependent on the information provided by the Customer and DFAC is not responsible or liable for damages arising from incorrect or incomplete information provided by the Customer.

It is the responsibility of the individual Customer or organization to ensure that they are in compliance with all relevant DOT regulations and guidelines. The Platform and its content are provided “as is” and “as available” without warranties of any kind, either express or implied. DFAC does not warrant that the Platform or its content will be error-free or uninterrupted. DFAC does not guarantee the accuracy, completeness, or usefulness of any content available through the Platform and will not be responsible for any errors or omissions in such content. DFAC does not endorse any content or opinions expressed on the Platform by third parties. The Customer agrees to use the Platform and its content at their own risk.

17. Limitation of Liability – Any liability we may have to you is limited. To the fullest extent provided by law, DFAC, its agents, employees, contractors and affiliated persons will not be liable to any Customer, guest or user of the Platform for any lost revenue, lost profits, indirect, incidental, consequential, special, or punitive damages, regardless of whether such liability is based on breach of contract, tort, strict liability, breach of warranty, or otherwise, regardless of whether such damages were foreseeable, and even if advised of the possibility of such damages, and notwithstanding the failure of any agreed or other remedy of its essential purpose.

The parties agree that the limitations of liability under this section constitute a fundamental basis of their bargain and acknowledge that the fees set forth in this agreement are based in part on the limitations of liability in this section.

Please note that DFAC cannot be held liable for any failure to file or complete any documents or tasks on time, and it is the responsibility of the individual or organization to ensure that all necessary actions are taken in a timely manner. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then our aggregate liability for liabilities that otherwise would have been limited shall not exceed $100.00. DFAC will not be liable for any loss or damage caused by a distributed denial-of-service attack or other technological harmful material that may infect your computer equipment or other property. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. Some states and jurisdictions do not allow for all of the foregoing exclusions and limitations, so to that extent, some or all of these limitations and exclusions may not apply to you.

18. Entire agreement – These terms and conditions along with the accompanying information on the Platform, the Privacy Policy and Refund Policies constitute the entire agreement between DFAC and the Customer and supersede any prior agreements or understandings, whether written or oral (executed agreements and Contracts available upon request). If any provision of this agreement is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect. Severability: If any provision of this agreement is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

19. Waiver – The failure of DFAC to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

20. Arbitration – If any dispute arises between the parties and is not resolved through negotiation, the parties agree to resolve the dispute exclusively through final and binding arbitration conducted in accordance with the Rules of Arbitration of the American Arbitration Association. The arbitration shall be governed by Florida law and conducted by a single arbitrator who has expertise in the type of dispute at issue. The parties will initially bear their own costs in the arbitration, and the arbitrator will have the discretion to award reasonable costs, arbitration fees, and attorney fees to the prevailing party.

By agreeing to arbitrate disputes under this Agreement, THE PARTIES ARE EXPRESSLY GIVING UP ANY AND ALL RIGHTS TO A JURY TRIAL OR COURT TRIAL BEFORE A JUDGE. The parties instead elect to have Claims resolved by arbitration. The arbitrator’s decision shall be final and binding on the parties, subject to review on the grounds set forth in the Federal Arbitration Act (“FAA”)).

Claims that may not be subject to pre-dispute arbitration agreement as provided by the Dodd-Frank Wall Street Reform and Consumer Protection Act (Public Law 111-203), Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (Public Law 117-90), or by generally applicable law are excluded from the coverage of this Arbitration Provision.

RIGHT TO OPT OUT OF THE ARBITRATION PROVISION

You may opt out of the Arbitration Provision by notifying DFAC in writing within 30 days of the date you first registered for the Site. To opt out, you must send an email to DFAC at https://dfac-register.com/contact-us that includes (a) your Account username, (b) your name, (c) your address, (d) your telephone number, (e) your email address, and (f) a statement indicating that you wish to opt out of the Arbitration Provision. Opting out of this Arbitration Provision will not affect any other terms of this Agreement.

If you do not opt out as provided, continuing your relationship with DFAC constitutes mutual acceptance of the terms of this Arbitration Provision by you. You have the right to consult with counsel of your choice concerning DFAC Terms, your rights and obligations and the Arbitration Provision.

21. Class Action – You agree that any arbitration or court action arising from or related to these Terms shall be conducted solely on an individual basis, and that you waive any right to pursue or participate in any class, collective, or hybrid class/collective action. This means that you will not have the right to bring or be a part of any lawsuit or other proceeding on behalf of a group of people or on behalf of the general public. You also waive any right to bring or participate in any claims on behalf of any other individual or entity or on behalf of any governmental body. This waiver shall be severable from these Terms in the event it is found to be unenforceable. Any claim that all or part of this waiver is invalid, unenforceable, unconscionable, revocable, void, or voidable may be determined only by a court of competent jurisdiction.

22. Governing law – This agreement and any disputes arising from it shall be governed by the laws of the State of Florida.

23. Indemnification – You agree to indemnify, defend, and hold DFAC , DFAC`s affiliated persons, members, employees, contractors, officers, and directors harmless from any losses, claims, suits, actions, demands, judgments, awards, costs, expenses, fees, reasonable attorney’s fees, or other proceedings, including third party claims, whether threatened or filed, directly or indirectly, that result from or are based on:

a. any breach by you of any obligation, covenant, or representation contained in these Terms;
b. a claim that any user content, user contribution, or other material that you upload to or otherwise transfer via the Platform infringes any intellectual property or moral rights of a third party;
c. any claims brought against DFAC arising from your use of the Platform, including but not limited to any claims of personal or financial injury by third parties related to the use of user content, user contribution, or other material uploaded to or transferred via the Platform by you;
d. any actual or purported violation by you of applicable law, including without limitation the Fair Credit Reporting Act, or any contractual obligation;
e. any acts or omissions by you or your agents.

24. Intellectual Property – DFAC and its licensors own all rights, title, and interest in and to the Platform and its content, including all intellectual property rights. The Customer may not use the Platform or its content for any purpose not explicitly granted in these Terms.

25. Notice – Any notice required or permitted to be given under this agreement shall be in writing and shall be emailed to https://dfac-register.com/contact-us/

26. Assignment – The Customer may not assign this agreement or transfer any rights to use the services without the prior written consent of DFAC.

27. Headings – The headings in this agreement are for convenience only and shall not affect its interpretation.

If you have any questions about these Terms, please contact DFAC at https://dfac-register.com/contact-us

PRIVACY POLICY

DFAC Filings – Privacy Policy

This is the Privacy Policy Notice for DOT Filing and Compliance (“DFAC”). DFAC Filings, along with its affiliates and joint ventures, provides services in the transportation industry, including Department of Transportation (DOT) compliance services (referred to throughout as “Services”). DFAC collects personal information from Customers (referred to throughout as “Customer”, “you”, “your”, and or “user”) and visitors through our website and services, (collectively referred to throughout as “the Platform”) and in connection with DFAC’s Services. This Privacy Policy explains how and why DFAC might (“DFAC,” “we,” “us,” or “our”) use, collect, store and/or share your information when you access the Platform or use our Services, as well as the choices you have regarding it and how you can contact DFAC with any questions or concerns. DFAC is committed to full compliance with all applicable privacy laws. If you think you have additional rights in your region, state, or jurisdiction, please contact DFAC. If you do not agree with any of our policies and practices, please do not use visit the Platform or use our Services. If you have any questions or concerns, contact DFAC by email at https://dfac-register.com/contact-us/ or through the LiveChat feature on our Platform.

TYPES OF INFORMATION DFAC COLLECTS –DFAC collects personal information that you provide to DFAC when you register on the Platform, provide DFAC with your USDOT Number, express an interest in obtaining information about DFAC or about DFAC’s products and Services, when you participate in activities on the Platform, when you subscribe for our Services, or when you otherwise contact DFAC. The personal and company information that DFAC collects depends on the context of your interactions with DFAC, the Services selected, the selections you make, the options you exercise and the features you use. The personal information DFAC collects may include the following:

a. Name and phone numbers
b. Email, billing, and mailing addresses
c. Job and company titles
d. Usernames and passwords
e. Contact preferences, contact and authentication data
f. Debit card and credit card numbers
g. USDOT number and company name
h. Driver’s license number and vehicle tag number

All personal, billing, and company information that you provide to DFAC must be true, complete, and accurate, and you must notify DFAC of any changes to such personal and company information. DFAC is not responsible for the consequences of the provision of incorrect, incomplete, or fraudulent information.

INFORMATION AUTOMATICALLY COLLECTED –DFAC automatically collects certain information when you visit, use, or navigate the Platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use the Platform, and other technical information. This information is primarily needed to maintain the security and operation of the Platform and our Services, and for our internal analytics and reporting purposes. The types of information DFAC collects includes:
Log and Usage Data.Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use the Platform and which DFAC record in log files. Depending on how you interact with DFAC, this log data may include your IP address, device information, browser type, and settings and information about your activity on the Platform (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (“crash dumps”), and hardware settings).
Device Data.DFAC collects device data such as information about your computer, phone, tablet, or other device you use to access the Platform. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data.DFAC collects location data such as information about your device’s location, which can be either precise or imprecise. How much information DFAC collects depends on the type and settings of the device you use to access the Platform. For example, DFAC may use GPS and other technologies to collect geolocation data that tells DFAC your current location (based on your IP address). You can opt out of allowing DFAC to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Platform.
PROCESSING OF INFORMATION –DFAC processes your personal information for a variety of reasons, depending on how you interact with the Platform, including:

a. To enable you to create, authenticate, and log in to your account.
b. To manage and keep your account in working order.
c. To fulfill and manage your orders and to provide the requested Service(s).
d. To respond to inquiries and solve any potential issues with the Service(s).
e. To send you details about our Services, changes to our terms and policies, and other similar or administrative information.
f. DFAC processes your USDOT number to obtain available information from the U. S. Department of Transportation website.
g. To process payments and returns made through the Platform.

LEGAL BASES ACCORDING TO JURISDICTION –If you are located in Canada, this section applies to you. DFAC may process your information if you have given DFAC specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, DFAC may be legally permitted under applicable law to process your information without your consent, including, for example:

a. If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
b. For investigations and fraud detection and prevention.
c. For specified business transactions provided certain conditions are met.
d. If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
e. For identifying injured, ill, or deceased persons and communicating with next of kin.
f. If DFAC has reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.
g. If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
h. If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
i. If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.
j. If the collection is solely for journalistic, artistic, or literary purposes.
k. If the information is publicly available and is specified by the regulations.

SHARING INFORMATION –DFAC may share your personal information in the following situations:

a. Business Transfers. DFAC may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
b. Affiliates. DFAC may share your information with our affiliates, in which case DFAC will require those affiliates to honor this privacy policy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that DFAC control or that are under common control with DFAC.
c. Business Partners. DFAC may share your information with our business partners to offer you certain products, services, or promotions.

THIRD-PARTY WEBSITES –The Platform and or Service(s) may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with DFAC, and which may link to other websites, services, or applications. Accordingly, DFAC does not make any guarantee regarding any such third parties, and DFAC will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link to a third-party website, service, or application does not imply an endorsement by DFAC. DFAC cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy notice. DFAC is not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Platform. You should review the policies of such third parties and contact them directly to respond to your questions.
COOKIES AND OTHER TRACKING TECHNOLOGIES –DFAC may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how DFAC uses such technologies and how you can refuse certain cookies is set out in our Cookie Notice in 8.
INFORMATION RETENTION –DFAC will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When DFAC has no ongoing legitimate business need to process your personal information, DFAC will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then DFAC will securely store your personal information and isolate it from any further processing until deletion is possible.
PROTECTION OF INFORMATION –DFAC has implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information DFAC processes. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so DFAC cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although DFAC will do our best to protect your personal information, transmission of personal information to and from the Platform is at your own risk. You should only access the Platform within a secure environment.
NO COLLECTION OF INFORMATION FROM MINORS –You must be 18 years of age to use the Platform. DFAC does not knowingly solicit data from or market to minors under 18 years of age. By using the Platform, you represent that you are at least 18 years of age. If DFAC learns that personal information from users less than 18 years of age has been collected, DFAC will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data DFAC may have collected from a minor under the age of 18, please notify DFAC at [email protected] or through the LiveChat feature on the Platform.
PRIVACY RIGHTS DEPENDING ON REGION –In some regions, you have certain rights under applicable data protection laws. No matter where you live, DFAC is committed to following all applicable data protection laws. If you believe you have additional privacy rights or protections, please contact DFAC by email at [email protected] or via the LiveChat feature on the Platform so that DFAC can comply with all applicable laws. The applicable data protection laws may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting DFAC at [email protected] or through the LiveChat feature on the Platform. DFAC will consider and act upon any request in accordance with applicable data protection laws.

a. Withdrawing your consent: If DFAC are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting DFAC at [email protected] or through the LiveChat feature on the Platform. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
b. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the footer of the emails that DFAC sends or subscription renewal notice or by contacting DFAC at [email protected] or through the LiveChat feature on the Platform. You will then be removed from the marketing lists. However, DFAC may still communicate with you — for example, to send you messages related to your Subscription(s) or Service(s) that are necessary for the administration and use of your account, to respond to Service(s) requests, or for other non-marketing purposes.
c. Account Information: If you would at any time like to review or change the information in your account or terminate your account, contact DFAC at [email protected] or through the LiveChat feature on the Platform. Upon your request to terminate your account, DFAC will deactivate or delete your account and information from our active databases. However, DFAC may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
d. Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or Service(s) of the Platform. You may also opt out of interest-based advertising by advertisers on the Platform by contacting DFAC at [email protected] or through the LiveChat feature on the Platform.

CONTROLS FOR DO-NOT-TRACK FEATURES –Most web browsers and some mobile operating systems and mobile applications include a Do Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, DFAC does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that DFAC must follow in the future, DFAC will inform you about that practice in a revised version of this privacy policy notice.
CALIFORNIA RESIDENTS –California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits users who are California residents to request and obtain from DFAC, once a year and free of charge, information about categories of personal information (if any) DFAC disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which DFAC shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please contact DFAC at [email protected] or through the LiveChat feature on the Platform.

DFAC does not permit use by minors, however, under California law, if you are under 18 years of age, reside in California, and have a registered account, you have the right to request removal of unwanted data that you publicly post on the Services. DFAC’s Services and the use of the Platform is not intended for minors, and upon learning or notification that a minor has registered an account, DFAC reserves the right to cancel and delete your account. To request removal of such data, please contact DFAC at [email protected] or through the LiveChat feature on the Platform and include the email address associated with the account and a statement that you reside in California. DFAC will make sure the data is not publicly displayed on the Platform, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

a. CCPA Privacy Notice – The California Code of Regulations defines a “resident” as:
- i. every individual who is in the State of California for other than a temporary or transitory purpose and
- ii. every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.

All other individuals are defined as “non-residents.” If this definition of “resident” applies to you, DFAC must adhere to certain rights and obligations regarding your personal information.

b. Categories of personal information DFAC collects – California residents have the right to request that DFAC disclose the following information to you about our collection and use of your personal information over the past twelve (12) months. DFAC may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request.

Upon verification, we will disclose to you:

- i. The categories of personal information we have collected about you.
- ii. The categories of sources for the personal information we have collected about you.
- iii. The specific pieces of personal information we have collected about you.
- iv. Our business or commercial purpose for collecting or selling your personal information.
- v. The categories of third parties to whom we have sold or shared your personal information, if any, and the categories of personal information that we have shared with each third-party recipient.
c. DFAC may also collect other personal information outside of these categories through instances where you interact with DFAC online, through LiveChat on the Platform, or by email in the context of receiving help through email at [email protected] or through the LiveChat feature on the Platform; Participation in customer surveys or contests; and Facilitation in the delivery of our Services and to respond to your inquiries.
d. Authorized Agents and Verification Requirements – If you are using an authorized agent to exercise your right to opt out, DFAC may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
e. When your information may be shared – DFAC may disclose your personal information with our service providers pursuant to a written contract between DFAC and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA. DFAC may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be the “selling” of your personal information. DFAC has not sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.
f. Your right to request deletion of the data – You can ask for the deletion of your personal information. If you ask DFAC to delete your personal information, DFAC will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
g. Removal of Personal Information – In accordance with applicable law, DFAC is not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
h. Non-Discrimination for the Exercise of Privacy Rights – DFAC will not discriminate against you if you exercise your privacy rights.
i. Verification process – Upon receiving your request, DFAC will need to verify your identity to determine you are the same person about whom DFAC has the information in our system. These verification efforts require DFAC to ask you to provide information so that DFAC can match it with information you have previously provided DFAC. For instance, depending on the type of request you submit, DFAC may ask you to provide certain information so that DFAC can match the information you provide with the information DFAC already has on file, or DFAC may contact you through a communication method (e.g., phone or email) that you have previously provided to DFAC. DFAC may also use other verification methods as the circumstances dictate.
j. DFAC will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, DFAC will avoid requesting additional information from you for the purposes of verification. However, if DFAC cannot verify your identity from the information already maintained by DFAC, DFAC may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. DFAC will delete such additionally provided information as soon as DFAC finishes the process of verifying your identity.
k. Other privacy rights
- i. You may object to the processing of your personal information.
- ii. You may request correction of your personal data if it is incorrect or no longer relevant or ask to restrict the processing of the information.
- iii. You can designate an authorized agent to make a request under the CCPA on your behalf. DFAC may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- iv. You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an optout request, DFAC will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact DFAC or by referring to the contact details at the bottom of this document. If you have a complaint about how DFAC handles your data, DFAC would like to hear from you, please contact DFAC at [email protected] or through the LiveChat feature on the Platform.

NEVADA RESIDENTS –Under Nevada law, certain Nevada residents may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. DFAC does not engage in such activity; however, if you are a Nevada resident who has placed orders for Service(s) from DFAC, you may submit a request to opt out of any potential future sales under Nevada law by emailing DFAC at [email protected] or through LiveChat on the Platform. Please note DFAC will take the requisite reasonable steps to verify your identity and the authenticity of the request. Once verified, DFAC will maintain your request in the event DFAC’s practices change.
VIRGINIA RESIDENTS – Virginia CDPA Privacy Notice –Under the Virginia Consumer Data Protection Act (CDPA):
“Consumer” means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
“Personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. “Personal data” does not include de-identified data or publicly available information.
“Sale of personal data” means the exchange of personal data for monetary consideration.

If this definition “consumer” applies to you, DFAC must adhere to certain rights and obligations regarding your personal data. The information DFAC collects, use, and disclose about you will vary depending on how you interact with DFAC and our Services. Your rights with respect to your personal data:

a. Right to be informed whether or not DFAC are processing your personal data.
b. Right to access your personal data.
c. Right to correct inaccuracies in your personal data.
d. Right to request deletion of your personal data.
e. Right to obtain a copy of the personal data you previously shared with DFAC.
f. Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”).

DFAC does not “sell” personal information as that word is traditionally defined. However, DFAC does share personal information with third parties to provide personalized advertising. Through the use of cookies, certain personal information may be made available to third parties. This is the “targeting” that you may opt-out from under Virginia law.

Exercise your rights provided under the Virginia CDPA – You can opt out from the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. You may contact DFAC by email at [email protected] or LiveChat on our Platform. If you are using an authorized agent to exercise your rights, DFAC may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Verification process – DFAC may request that you provide additional information reasonably necessary to verify you and your consumer’s request. If you submit the request through an authorized agent, DFAC may need to collect additional information to verify your identity before processing your request. Upon receiving your request, DFAC will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. DFAC will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

UPDATES TO THIS PRIVACY POLICY NOTICE –DFAC may update this privacy policy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If DFAC makes material changes to this privacy policy notice, DFAC may notify you either by posting a notice of such changes or by directly sending you a notification. DFAC encourages you to review this privacy policy notice frequently to be informed of how DFAC is protecting your information.
REVIEW, UPDATE, OR DELETE THE DATA DFAC COLLECTS –Based on the applicable laws of your state or country of residence, you may have the right to request access to the personal information DFAC collects from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact DFAC by email at [email protected] or through the LiveChat feature on our Platform.
EXCEPTIONS TO APPLICATION –Please note that this Privacy Policy does not apply to information provided to DFAC for employment or potential employment screening purposes, which is governed by the Fair Credit Reporting Act and other related statutes.
TYPES OF DATA COLLECTED –DFAC may collect information about your interactions with the Platform, such as the pages you visit, the links you click on, and the actions you take while using the Platform. This information may be used to improve the user experience, to analyze how the Platform is being used, and to personalize content and advertisements on the Platform. Additionally, DFAC may use various technologies to collect this information, including cookies and web beacons. A cookie is a small data file that is stored on your device when you visit a website, and a web beacon is a small transparent image file that is used to track your browsing activity. These technologies may be used to track your activities across the Platform and online services, and to store your preferences and other information.
DATA SHARING –DFAC may share your personal information with DFAC’s employees, independent contractors, representatives, agents, affiliates, corporate parent, subsidiaries, and any other affiliates for purposes consistent with this Privacy Policy.
STATISTICS –DFAC may share aggregated benchmarking statistics with Customers about drivers in the industry, such as the average number of years that drivers stay in the same position.
SERVICE PROVIDERS –DFAC may share your personal information with companies and individuals that provide services on DFAC’s behalf or help DFAC operate DFAC’s Services, the Platform or DFAC’s business. This includes hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection, investigation and prevention services, web and mobile analytics, email and communication distribution and monitoring services, session or activity recording services, call recording, analytics and transcription services, event production and hosting services, remote access services, performance measurement, data optimization and marketing services, support and customer relation management systems, and third-party customer support providers.
THIRD PARTY COMPANIES –DFAC may share your personal information with third party advertising companies (including the interest-based advertising purposes described above), lead generation partners, and channel partners, resellers, and distributors that allow DFAC to explore and pursue growth opportunities.
PROFESSIONAL ADVISORS –DFAC may share your personal information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to DFAC.
GOVERNMENT AUTHORITIES –DFAC may share personal information with law enforcement, government authorities, and private parties, as required by law or as DFAC believes, in good faith, to be necessary or appropriate.
CORPORATE STATUS CHANGE –In the event of a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, DFAC’s company or affiliates (including, in connection with a bankruptcy or similar proceedings), DFAC may share personal information with acquirers and other relevant parties.
QUALITY CONTROL AND LIVE ON-SCREEN ASSISTANCE

1) Monitoring and Recording – DFAC may monitor and/or record any communications between you and DFAC (or DFAC’s Service Providers) for quality control, service help and other permitted business purposes. This monitoring or recording may be done without any further notice to you or anyone acting on your behalf.
2) Co-Browsing – CoBrowse enables DFAC to view your active digital session in a limited capacity to provide you with live on-screen assistance while interacting with DFAC’s websites and digital services. DFAC will only be able to CoBrowse with you within the Platform and digital services and will not be able to view other applications on your device. This will not allow DFAC to gain control of your computer, unless specifically authorized and accepted by you. The Co-browsing may be done without any further notice to you or anyone acting on your behalf.
3) ScreenShare – ScreenShare enables DFAC’s representatives or agents to view your active web session on the Platform with expanded access to provide you with live on-screen assistance while interacting with the Platform. This expanded access will enable the DFAC representative or agent to provide you with real-time assistance to respond to and/or address your needs. DFAC’s representatives or agents will not be able to see any open browser tabs, screens, and applications that are running in the background on your device. This will not allow DFAC to gain control of your computer, unless specifically authorized and accepted by you. ScreenShare may be done without any further notice to you or anyone acting on your behalf.

INFORMATION RETENTION POLICY –DFAC may retain your personal data for as required by law or as long as it is reasonably needed in order to maintain and expand DFAC’s relationship and provide you with full functionality of DFAC’s Sites and Services; in order to comply with DFAC’s legal and contractual obligations; or to protect DFAC from any potential disputes (including as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use). To determine the appropriate retention period for personal data, DFAC considers the applicable legal requirements, the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, and the purposes for which DFAC needs to retain it.
PROHIBITED USE –The copying or use of information presented on the Platform without DFAC’s prior written authorization and permission is expressly prohibited.
UNSUBSCRIBE OR OPT-OUT OPTIONS –You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in the marketing communication DFAC sends with your annual renewal information or contact DFAC for instructions via email at [email protected] or LiveChat on the Platform.
DFAC’s COMMITMENT TO PRIVACY PROTECTION –If you believe that your state or jurisdiction has additional privacy protections or rights available to you, please contact DFAC so that DFAC can address your concerns, DFAC is committed to fully protecting your privacy in accordance with applicable laws and requirements.
CONTACT DFAC –If you have any questions about this Privacy Policy Notice, please contact DFAC by email at [email protected] or through the LiveChat feature on the Platform.

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